Your Questions Answered
If you don’t see an answer to your question below, don;t worry, pop us an email and we’ll get right back to you.
What methods of payment do you accept?
We accept Visa, Mastercard, Paypal, Revolut and Bank Transfer. Our preferred method of payment is by Bank Transfer as this has the lowest charge. Payment by corporate credit card for all orders over €750 will carry a charge of 2.5% of the total invoice value. In the case of payment by cheque we must wait until our bank clear your cheque before your items can ship. Payment is in advance of print only unless you are a trade account holder. We only extend terms to clients after 90 days in good standing.
What type of printing is offered?
We offer Direct to Garment (DTG), traditional silk screen printing, digital transfer printing, dye sublimation printing, vinyl transfer and embroidery. The type of printing offered is usually determined by the quantity of garments you require. i.e If you are looking for under 50 garments we will normally use DTG printing, if above 50 and limited colours then your order may be more suited for screen printing. In all cases we will discuss your requirements and suggest the most suitable print type for you.
Is there a set up charge?
No, we do not have a set up fee for artwork preparation
For embroidery orders, there is a once-off logo digitizing charge of €25 (ex VAT). This is to convert your existing logo to a suitable embroidery format. If you can supply your own digital embroidery file, this charge will not apply.
What’s the minimum number of garments I can get?
The minimum number of garments required for print is 10 pieces per garment i.e 10 t-shirts, 10 hoodies, 10 sweatshirts etc.
The minimum number of garments for embroidery is 25 pieces, i.e, 25 Beanie Hats with he same logo, 25 Baseball hats with same logo.
What about VAT?
All orders within the Rep of Ireland are subject to VAT at 23% with the exception of children’s garments up to and including age 12yrs. International orders are VAT exempt.
Can I change my order?
Yes, up to the point of accepting you mock up changes can be made by request. However once mock ups have been signed off and stock ordered on your behalf new changes will be treated as a new order.
What file types are accepted?
The better the quality of your artwork the better the quality of your printed garment. We will only accept print ready artwork, acceptable file type extensions are high resolution (min 300dpi+) TIFF, PSD, and vector .AI or .EPS. We are not responsible for any customer issues with artwork supplied.
What if I don’t have a good quality logo?
We can re draw your logo in clean sharp vector format perfect for print. Design charges of €65 ex VAT per hour will apply and you will be advised how long it should take upon seeing your logo. A vector version of your logo will be supplied to you thereafter for your own files.
Can I supply my own garments?
No. We cannot be responsible for any damage that may result in printing garments supplied. We will only print on our own garments. We have a extensive garment supplier list and can usually supply most garment types.
Can you pantone match?
Yes, however we will only pantone match for screen printed garments above a quantity of 100 pieces and where pantone references have been supplied by the client. In cases of orders printed by digital and DTG print we will do our absolute best to colour match as closely as possible.
What about a warranty?
While we stand over our products and their quality and do our best to colour match your logo please bear in mind that your custom print order is just that, custom printed for you. It doesn’t have moving parts and isn’t a piece of equipment that might break. We cannot stand over how long a garment will last because they are cared for individually. Not withstanding this, if our garment instructions are adhered to correctly they will last for a long time. We always go the extra bit for our customers but if we feel we have made a mistake we will make it right with no hesitation
I’m in a hurry, how quick can I get my order?
Our normal turnaround time on all orders is 10 working days from order confirmation but we will always advise what the current leadtime is with each order. We can express your order with 48-72hr turnaround and this will carry an express charge of €100 plus extra shipping (where required).
